Top Cloud-Based CRM Solutions

By SiliconIndia   |   Wednesday, December 28, 2011
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The Customer relationship management is a quintessential priority for even small businesses, which helps in staying in touch with its clientele base. There are many cloud based CRM solutions that are inexpensive, and some are even available at free of cost. Social CRM is a way in which networking with partners and customers for more efficient collaboration among the business entities. Applications such as Chatter and HubSpot provide all the services such as private social networking and marketing analytics. Let's have a glance at some of the top contenders for cloud CRM:

Salesforce is a pioneer in CRM, delivering products for sales, marketing and customer service. They have the maximum piece of pie in CRM market. Some of the esteemed business customers of Salesforce are Dell (Tech hardware), Burberry, Bajaj FinServ Lending, Crocs Asia, Altium Limited. One of the products, named Chatter is a private social network for organizations, which aid the workforce in collaborating effectively among themselves to steer the company towards success. Salesforce has been servicing the financial sectors, Media, HI tech, retail, public sector and Health care among many others. They are also constantly providing services to help its subscribers or customers to store or record data pertaining to business.

Microsoft Dynamics CRM
It provides CRM services for Sales automation, Analytics and workflow analysis. Also, it incorporates the leading sales methodologies using Microsoft Dynamics CRM. It also offers the Mobile Express for Microsoft Dynamics CRM, which enables the sales team to access the customer data from any device that is connected to web. Nevertheless, it provides facilities for tracking invoices and track the revenue generated- all in an interactive design. In addition, it enables the organizations to access their positions, by comparing them with their competitors.

Also, the solutions provide an easy way to extract conservation history for various types of accounts and contacts. Furthermore, the Microsoft Dynamics CRM makes it possible for each account to identify the related elements such as the road blocks, influencers and allies. It also provides the ability to monitor or extract contract renewal dates.

The most interesting part is it allows a seamless data synchronization between Microsoft office products such as Excel with the latest data uploaded by the sales team. In addition to this integration, the solutions explain the organizational hierarchal relationships in a visual design.

It offers a wide array of tools to enhance the marketing strategy, sales and has inculcated various customer service methodologies. Some of the special services that the SageCRM offers are Mass email, handling of out bound Calls and security management. It is an award winning CRM that is installed and servicing across 70 countries and having a customer base of six million.

The solutions provide an excellent way of targeting the customers in marketing; and propel the entire campaign for the marketing workforce. SageCRM comes in two editions for cloud: Essentials and Professionals. The other features are the solutions are Sales forecasting, maintaining and tracking orders.

Experts on Cloud
Shivaji Pandurangrao Mirashe
Sr Architect
Media Manager
Cheil India Pvt. Ltd
Satish  Agrawal
Vice President
Raja  Bavani
Technical Director
Durga  Pothugunta
QA Lead
Syniverse Technology
Gaurav  Chhaunker
Kalaiselvan  P
Head-Cloud Engineer
Sumanth  Tarigopula
Head of India center
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